Privacy Policy

Introduction

At KenoGame.org, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Keno gaming services.

This policy applies to all users of KenoGame.org, including visitors, registered players, and anyone who interacts with our platform. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you register for Keno games on our platform, we may collect the following personal information:

• Full name and contact details
• Email address and phone number
• Date of birth for age verification
• Payment information (processed securely through third-party providers)
• Government-issued identification for account verification

Technical Information

We automatically collect certain technical information when you use our Keno gaming platform:

• IP address and device information
• Browser type and version
• Operating system details
• Pages visited and time spent on our site
• Referral source and search terms used

Gaming Information

To provide you with the best Keno gaming experience, we collect:

• Game preferences and playing patterns
• Transaction history and betting records
• Account balance and withdrawal requests
• Customer support interactions

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• To provide and maintain our Keno gaming services
• To process transactions and manage your account
• To deliver customer support and respond to inquiries
• To personalize your gaming experience

Security and Compliance

• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To monitor and prevent suspicious activities
• To ensure responsible gaming practices

Communication

• To send important account-related notifications
• To provide updates about our Keno games and services
• To share promotional offers (with your consent)
• To conduct surveys and gather feedback

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Keno gaming platform, including:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage
• Customer support software providers
• Analytics services for website optimization

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Firewall protection and intrusion detection
• Regular security audits and penetration testing

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection
• Strict confidentiality agreements for all employees
• Incident response procedures for data breaches

Despite our best efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review your account information and transaction history

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact details and preferences
• Modify your account settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Manage notification settings

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your Keno gaming experience:

Essential Cookies

These cookies are necessary for the basic functionality of our Keno gaming platform and cannot be disabled.

Performance Cookies

These cookies help us understand how visitors interact with our website, allowing us to improve performance and user experience.

Functional Cookies

These cookies remember your preferences and settings to provide a personalized gaming experience.

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Keno gaming platform.

Data Retention

We retain your personal information for as long as necessary to provide our Keno gaming services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Transaction Records: Kept for 7 years for regulatory compliance
• Support Communications: Retained for 3 years for service improvement
• Marketing Data: Kept until you opt-out or for 2 years of inactivity

After the retention period, we will securely delete or anonymize your personal information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Children's Privacy

KenoGame.org is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information.

If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Notify you via email or through our Keno gaming platform
• Update the "Last updated" date at the top of this policy
• Provide a summary of the key changes
• Give you the opportunity to review and accept the updated policy

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: